Refund and Returns Policy

At VytalCorner, we’re committed to delivering high-quality shapewear that empowers every body shape and skin tone with comfort and style. We partner with trusted US-based suppliers to ensure fast, reliable shipping and exceptional service. Below is our policy on shipping, delivery times, and refunds/returns.

Eligibility for Refunds, Resends, or Returns

We strive for your complete satisfaction. Refunds or replacements are available in the following cases, provided claims are submitted within 5 days of delivery:

• ‎Damaged or Defective Items: If your shapewear arrives damaged or has manufacturing defects (e.g., torn seams). Evidence (e.g., photos) must be provided.
• ‎Incorrect Items: If you receive an item different from what you ordered (e.g., wrong size/color).
• ‎Missing Items: If part of your order is not included in the shipment.
• ‎Non-Delivery: If tracking confirms the order was not delivered (e.g., lost by carrier).

Non-Eligible Scenarios

Refunds or returns are not available for:

• ‎Intimate Apparel: All shapewear and lingerie are final sale due to hygiene reasons, unless defective, incorrect, or missing.
• ‎Buyer’s Remorse: Changes of mind or sizing preferences after purchase.
• ‎Incorrect Shipping Address: Orders shipped to an address you provided incorrectly.
• ‎Unapproved Returns: Items returned without our prior authorization.
• ‎Carrier Delays: Delays due to USPS, weather, or other external factors beyond our control.
• ‎Used or Unpackaged Items: Items not in original packaging or showing signs of wear.

Return Process

If eligible for a return:

1. Contact Us: Email [email protected] within 5 days of delivery with your order number, issue details, and photos (if applicable, e.g., for damage).
2. Authorization: We’ll review and provide return instructions, including a US-based warehouse address, within 1–2 business days.
3. Return Shipping: Customers are responsible for return shipping costs (~$5–$10 via USPS) unless the issue is due to our error (e.g., incorrect item). We’ll cover return shipping in such cases.
4. ‎Inspection: Returns must be in original packaging, unused, and include a packing list with order details. Once received and approved (5–10 business days), we’ll process a refund or replacement.

Refund Process

Once we receive and inspect the returned item:

• Method: Refunds are issued to your original payment method (e.g., via Stripe) within 5–10 business days after approval, depending on your bank/card provider.
• Replacements: For defective or incorrect items, we’ll ship a replacement at no cost, subject to availability. If unavailable, a full refund will be issued.

Exchanges

‎We only offer replacements for defective or incorrect items, not exchanges for different styles or sizes. Contact [email protected] to initiate a replacement request.

Late or Missing Refunds

‎If your refund hasn’t appeared:

1. Check Your Bank Account: It may take 5 – 10 days before your refund is officially posted.
2. Contact Your Credit Card Company: Processing times vary.
3. Contact Your Bank: There is often some processing time before a refund is posted.
4. Contact Us: If you’ve done all of this and still haven’t received your refund, please contact us at ‎[email protected], including your order number.

‎‎For any questions, issues, or return requests, reach out to [email protected]. We’re here to ensure your VytalCorner experience is seamless and empowering